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OPERATIONS POSITIONS (2)

Sr. Field Service Engineer

Job Summary: Responsible for the installation, maintenance, upgrade, troubleshooting, repair and phone support of Ikoniscope automated microscopy instruments.  This position will be responsible for maintaining excellent customer relationships with rapid and effective response to customer issues.  The on-site training of customers and the sales of service warranty contracts is also required.

Job Functions and Responsibilities

  • Travel frequently (80%) to customer sites (domestic and international) to install, maintain or service Ikoniscope systems.
  • Create and maintain instrument upgrade and maintenance schedule and records for customer base.  Report on status weekly.
  • Provide phone support to customer base and be a part of on-call rotation.
  • Train customers in proper operation and maintenance of Ikoniscope systems.
  • Accurately document service visits, costs of repair and travel.  Assist in creating and improving technical documentation and Ikonisys' products.
  • Promote and sell service contracts to customer base.  Maintain excellent customer relationships and monitor customer satisfaction.
  • Provide service support to internal customers (R&D, Sales & Mktg., Ikonisys Clinical Lab, etc) for R&D instruments, etc.
  • Mentor, train and supervise junior members of the service team as needed.
  • Assume responsibility for delivering on company identified goals relative to service.

Education and Experience

  • Experience: Minimum 10 years of experience in direct technical support of customers - preferably in the biomedical industry.
  • Education: Bachelors degree (BS preferred) or equivalent.  Biomedical, Eletrical or Mechanical preferred

Job Knowledge, Skills and Abilities

  • Must have strong oral/written communications skills and excellent interpersonal skills with customer satisfaction focus.
  • Must be willing to travel extensively (80%) with occasional weekend travel.
  • Ability to function in an aggressive, rapidly changing and high-energy environment.
  • Must be highly proficient in electronic and mechanical troubleshooting, with the ability to understand technical documentation and to decipher hardware/software/biological interface issues.
  • Experience with tools such as oscilloscopes, calibrated gauges, DVM, etc.
  • Experience with medical devices required.  Experience troubleshooting microscopes, CCD cameras, optics, XYZ stages and controllers and definite plus.
  • Strong computer skills:
    • Hardware - troubleshooting hardware issues, computer assembly and testing experience a definite plus.
    • Software - Proficiency in MS Windows XP, MS Office required.  Experience with MS Windows Server 2003, MS SQL Server 2005, Citrix desired.
    • Networking - Understanding of computer networking i.e. IP configuration, router setup, etc strongly recommended.
  • Understanding and adherence to FDA/ISO compliance requirements.
  • Must be highly motivated, customer focused and experienced individual, with a quick learning curve and the ability to operate independently in the field.

If you feel you meet the above stated requirements, please email resume and cover letter to careers@ikonisys.com.  Thank you for your interest in Ikonisys!

Instrument Assembler Technician

Job Summary: The Assembler is responsible for the assembly, inspection and test of Ikoniscope instruments in accordance with the quality goals, cost targets and the production schedule.

Job Functions and Responsibilities

  • Will assemble instruments in a timely manner to meet the Production Plan and Sales Forecast
  • Maintain metrics to measure against quality
  • Delivery and cost targets, and develop and follow instrument manufacturing policies and procedures in support of ISO/GMP compliance requirements
  • Work effectively with R&D to transfer products into Manufacturing and with Purchasing and vendors/sub contractors to support procurement of high-quality materials in a timely manner.

Other Responsibilities

  • The Assembler may be required to supervise and train new assembly/test technicians and assist with training of Field Service personnel.

Education and Experience

  • Experience: Minimum 5 years of experience in a regulated equipment manufacturing environment - preferable in the biomedical industry.
  • Education: High School Graduate

Job Knowledge, Skills and Abilities

  • Knowledge: This position requires solid computer skills using ERP systems (Macola, QAD, etc) and Microsoft Office (Excel, Word, Project and Powerpoint), as well as knowledge of manufacturing tools and equipment.
  • Skills: The Assembler positions reqiures demonstrated strong oral and written communication skills, an ability to understand manufacturing documentation including drawings, bills of materials, etc.  This individual must have the ability to function in an aggressive, high-energy environment, demonstrate excellent mechanical skills and manual dexterity with a concern for quality and attention to detail, and hav ea good understanding of FDA/GMP compliance requirements.

If you feel you meet the above stated requirements, please email resume and cover letter to careers@ikonisys.com.  Thank you for your interest in Ikonisys!