We are only a click away.
The Ikoniscope comes with remote capabilities to provide both hardware and application support and to answer any maintenance related questions.
Experienced field support personnel are available for remote and, where needed, on-site maintenance and service to ensure the continuing high throughput of your laboratory.
The scientists that designed the software are available to assist you with application questions.
Ikonisys services packages maximizes the function of the system.
Access to experienced support staff allows the system to be fully functional when needed. Either remotely or on-site a service contract gives you the peace of mind to concentrate on other work issues, never your Ikoniscope.
Choose the level of service that is appropriate for your laboratory and never worry about the maintenance of the system.
Support is available 24 hours a day, 7 days a week.
All support calls are answered 24/7 by a live person
Service calls receive a response from a service technician within an average time of 12 minutes.
The Experience You Need - Right Now
Every Ikoniscope is supported by highly skilled technicians. Ikoniscopes are remotely accessible by Ikonisys so application specialists can remotely monitor application design and use so that system is optimally used. Experienced technicians are able to monitor the state of the instrument so that the system is always available to analyze your samples.
• On call technical staff with remote capabilities to solve your issues right now
• Application specialists to help with assay design and use of system
• Illustrated support documentation to understand system use
• Training programs